Return, Refund & Cancellation

Fresh Food & Beverage Policy

All drinks are freshly prepared upon order.

For hygiene and food safety reasons, we do not accept returns once an order has been collected.

Incorrect Orders

If we have prepared the wrong item, please notify us immediately upon collection.

Where appropriate, we will:

• remake the item; or
• provide a full or partial refund.

Quality Issues

If you believe your order has a preparation issue, please contact us immediately with:

• your order number;
• photographs where applicable; and
• a description of the issue.

Each case will be reviewed individually.

Cancellation

We are a home-based business and buy ingredients in small quantities for each weekend’s orders. A cancelled order usually means those ingredients go to waste.

For this reason, orders cannot be cancelled once payment has been made.

Please check your items and your collection time carefully before paying.

This does not affect the outcomes described under Incorrect Orders, Quality Issues or Orders We Cannot Fulfil.

Refunds

Approved refunds will be processed via PayNow where reasonably practicable.

For security purposes, we may request:

• your PayNow transaction reference;
• proof of payment; or
• the PayNow mobile number used for payment.

Refunds are typically processed within 3–5 business days, although processing times may vary depending on the banking system and payment provider.

Orders We Cannot Fulfil

If we are unable to fulfil an order due to ingredient shortages, operational issues or unforeseen circumstances, a full refund will be issued.

Contact

Business name

CAFE WOOYOO

Email

cafe@wooyoo.dog

Phone / WhatsApp

96787247

Collection address

Block 376A #17-1047 Woodlands Ave 1 Singapore 731376

Business hours

Sat & Sun, 9 AM – 7 PM